Privacy Policy

1. Introduction

Welcome to qoupl. This Privacy Policy explains how Xencus Technologies Private Limited ('we', 'our', or 'us') collects, uses, discloses, and protects your personal information when you use our dating platform qoupl ('Service'). This policy is compliant with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our Service.

• Personal Information: Name, email address, phone number, date of birth, gender, profile photos, educational institution details, government-issued ID information (for verification purposes only), and preferences
• Profile Information: Bio, interests, relationship preferences, location (city/state), and photos
• Usage Data: App interactions, messages sent/received, matches, swipe patterns, and feature usage
• Device Information: Device type, operating system, unique device identifiers, IP address, and mobile network information
• Location Data: Approximate location based on IP address and city-level location (with your consent)
• Payment Information: Processed securely through third-party payment processors (we do not store full payment card details)

3. How We Use Your Information

We use your information to provide, maintain, and improve our Service, and to comply with legal obligations.

• To create and manage your account and profile
• To provide matching services and show you potential matches
• To facilitate communication between users
• To process payments and manage subscriptions
• To send you service-related notifications and updates
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with legal obligations under Indian law
• To conduct research and analytics to improve our Service
• To enforce our Terms of Service and Community Guidelines

4. Legal Basis for Processing (DPDPA 2023)

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on the following legal grounds:

• Consent: You have provided explicit consent for processing your personal data
• Legitimate Interest: To provide and improve our Service, ensure security, and prevent fraud
• Legal Obligation: To comply with applicable Indian laws and regulations
• Contractual Necessity: To perform our contract with you (Terms of Service)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Other Users: Your profile information (name, photos, bio, interests) is visible to other users as part of the matching service
• Service Providers: With third-party service providers who perform services on our behalf (cloud hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government regulation in India
• Safety and Security: To protect the rights, property, or safety of qoupl, our users, or others
• Business Transfers: In connection with any merger, sale, or acquisition of our business

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Service. We may retain certain information after account deletion as required by law or for legitimate business purposes (e.g., fraud prevention). Deleted data is permanently removed within 30 days, except where retention is required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and privacy

9. Government-Issued ID Verification

To ensure age compliance and platform safety, we require verification using government-issued identification documents. We collect and process the following information from your ID:

• Document type (Aadhaar, PAN, Voter ID, Driving License, or Passport)
• Name as it appears on the ID
• Date of birth
• Photo from the ID document (for verification purposes)
• Document number (partially masked for security)
• We do NOT store full document numbers or sensitive details like Aadhaar number in plain text
• ID documents are encrypted and stored securely
• ID information is used solely for age and identity verification
• We comply with all applicable data protection laws regarding ID document handling
• ID documents may be retained as required by law or for fraud prevention, but are deleted when no longer needed

10. Children's Privacy

qoupl is exclusively for users aged 18-25. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete such information immediately.

11. International Data Transfers

Your data is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place as required by Indian law, including contractual clauses and adequacy decisions.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: privacy@qoupl.ai
• Address: B-98, Sector-2, Noida, Uttar Pradesh 201301, India
• Phone: +91 9103732229